Careers

Technical Support

Indianapolis · Full-time · Associate

About The Position

Taranis is a leading precision agriculture intelligence platform, offering a cloud-based solution that utilizes Satellites, Drones, and Artificial Intelligence (AI) to support crop advisors and growers. Our solution helps prevent crop yield loss due to insects, crop disease, weeds, and nutrient deficiencies.

Taranis has raised over $100M from leading VC investors and is being led by a professional team with deep experience in agriculture, drones, and AI. 

We are looking for a Technical Support Engineer to provide support, identify the root cause and resolve issues, and drive towards resolution for internal and external teams worldwide!

Responsibilities

●      Perform problem analysis resulting in resolution of product-related problems, including the appropriate referral to other service areas, follow-up, testing, troubleshooting, and the identification of bugs and enhancements

●      Work closely with Support and R&D engineers to analyze issues in the production environment and recreate issues in lab environments

●      Provide technical assistance and training to users on product-related needs and questions in a professional, in a kind and tactful manner via email, phone calls, and web conferencing.

●      Prioritize and escalate the most impactful, important issues from across the company and manage them directly with the R&D teams

●      Work well in a team environment that spans across different time zones

Requirements

●      2+ years of experience in Technical Support for a high-tech company

●      Available for shifts on weekends - Only Saturdays (April-September) - Must

●      Experience in SaaS / Cloud Platforms environments - Major advantage

●      Stable and long-term player

●      Mastering Portuguese/Spanish - a big advantage

●      Experience and passion in documenting and creating knowledge bases for customers

●      Experience with querying of relative databases, such as SQL - a big advantage

●      Experience with Jira applications - a big advantage

●      Knowledge in HTML and JavaScript with some coding and debugging abilities - a big advantage

●      Excellent communication and interpersonal skills

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