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Careers

Customer Success Representative

Indianapolis · Full-time · Intermediate

About The Position

Here is a great opportunity to join a company where you can build your skills and work with people who truly believe in what they're doing!

Taranis is where advanced technology meets agriculture and creates a huge difference around the world. We offer a full-stack solution for growers and those who serve them, to optimize their business, maximize profits, and produce the highest quality crops.

There has never been a better time to join a world-class agricultural intelligence company and help growers feed the world. You will be at the forefront of technology and serving agricultural customers.

Taranis is seeking a Customer Success Representative to join our North American team and be the face of Taranis for our customers!

This is a full-time position, including some travel in the Midwest (Indiana, Ohio, IllinoIs, etc.)   

Responsibilities

  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Being the trusted partner for the customer on use-case and product functionality
  • Deliver outstanding customer service with a smile, accuracy, and enthusiasm
  • Ensure each customer experiences the full value of our services, products & technology
  • Renewal and expansion of existing accounts
  • Proactively resolve escalated customer concerns and issues
  • Document and update customer records based on interactions in our database
  • Work closely with RSM to engage new customers and with Product to continually improve service

Requirements

3+ years of Agriculture Cooperative / Retail, experienced in the following: 

  • Previous experience in customer service / sales
  • Empathy and ability to build a relationship with customers 
  • Detail-oriented and able to multitask
  • Excellent written and verbal communication skills
  • Data skills - excel etc 
  • CCA - advantage

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